Terms and Conditions

1.1 Works are strictly limited to the System described in the Quote.

1.2 Any item not explicitly included is excluded.

1.2 Any excluded works identified pre- or post-installation are treated as a Variation under Clause 6.

2.1 The Customer warrants the premises is:

• structurally sound
• free from defects suitable for installation

2.2 The Customer accepts full responsibility for:

• roof integrity
• concealed structural issues
• shading or obstruction impacts

2.3 If site conditions differ from information provided, Apollo may:

• suspend installation
• re-quote the works
• charge additional costs as a Variation

3.1 Deposits are immediately applied to:

• design work
• engineering
• approvals
• supplier procurement
• stock allocation

3.2 Once any of the above occurs, the deposit becomes non-refundable

3.3 If the Customer cancels at any time after procurement begins and any relevant cooling off period, Apollo may recover:

• all supplier costs
• restocking fees
• administrative costs
• loss of margin on committed goods

3.4 If materials are custom ordered or allocated, the Customer is liable for 100% of supplier charges incurred

4.1 Apollo may suspend:

• installation
• delivery
• commissioning
• compliance submissions
• if any payment milestone is not met.

4.2 Apollo is not required to proceed where payment is overdue at any stage.

4.3 If installation proceeds before full payment, Apollo retains:

• legal ownership of all goods until payment is made
• right to recover unpaid amounts including recovery costs

5.1 If payment is not received:

• Apollo may suspend works immediately
• access to site may be restricted for safety/security reasons
• recovery action may be commenced

5.2 Customer is liable for all:

• debt recovery costs
• legal fees on a full indemnity basis (where permitted)
• repossession/removal costs (if lawful and required)

6.1 Apollo may issue a Variation where additional costs arise due to:

• hidden site conditions
• compliance requirements (CEC / AS/NZS / distributor)
• safety upgrades
• cable runs exceeding allowance
• roof access restrictions
• customer-requested changes
• product unavailability

6.2 Variations must be paid prior to continuation of works.

6.3 Apollo is not required to proceed with installation until Variation is accepted.

6.4 If Customer rejects a Variation, Apollo may terminate and refund monies less costs incurred.

7.1 All dates are estimates only.

7.2 Apollo is not liable for delays caused by:

• weather
• supplier delays
• grid connection approvals
• distributor processes
• safety issues
• labour availability
• compliance requirements

7.3 Delays do not entitle Customer to:

• cancellation
• compensation
• price reduction

8.1 Customer must provide safe, continuous access.

8.2 If access is not provided:

• appointment is deemed failed
• re-attendance fees apply
• standby/labour costs may be charged

9.1 Apollo will exercise reasonable care.

9.2 Customer acknowledges:

• minor roof tile breakage risk exists
• cosmetic damage may occur on aged roofing

9.3 Apollo is not responsible for pre-existing structural weakness or latent defects.

10.1 Customer assigns all STCs to Apollo.

10.2 If Customer:

• refuses STC paperwork
• delays execution
• provides incorrect information
• Customer becomes liable for STC value shortfall.

10.3 STC value is deemed part of contract consideration.

11.1 No guarantees are made regarding:

• energy savings
• bill reductions
• feed-in tariffs
• ROI/payback period
• grid export levels

11.2 Performance is dependent on:

• weather
• shading
• network constraints
• usage behaviour
• system configuration

12.1 To the maximum extent permitted by law:

• total liability is capped at contract value or system price paid

12.2 Excluded losses include:

• loss of profit
• loss of savings
• loss of feed-in tariff
• indirect or consequential loss
• downtime or interruption losses

• We warrant that the solar battery will be free from defects in materials and workmanship for a period of 5 years from the date of installation. The manufacturer provides a 10-year warranty unless stated differently in the quote. This warranty excludes damages caused by misuse, abuse, negligence, accidents, natural disasters, power surges, or unauthorised modifications or repairs.

13.1 Warranty is void if:

• system modified by third parties
• non-approved components installed
• payment is overdue
• system is misused or neglected

13.2 Labour costs for warranty claims may be chargeable unless required by law.

• Apollo may terminate if:
• payment breach occurs
• unsafe site conditions exist
• customer obstructs works
• compliance cannot be met
• variations are rejected
• Refunds (if any) are net of:
• costs incurred
• supplier charges
• design/engineering work
• administrative expenses