Privacy Policy

We may collect personal information when you:

• request a quote or consultation
• submit forms on our website
• contact us via email, phone, SMS, or online chat
• interact with our advertisements or social media
• use our website or chatbot tools

We may collect:

• name
• phone number
• email address
• address and property details
• interaction history with our website or ads

We may also collect technical and behavioural data such as:

• IP address
• browser and device type
• pages visited
• time spent on website
• referral source

Our website uses cookies, tracking pixels, and similar technologies to:

• improve website performance
• analyse user behaviour
• measure marketing effectiveness
• deliver personalised advertising

This includes technologies provided by third parties such as:

• Meta (Facebook / Instagram) Pixel
• Google Analytics
• Google Ads conversion tracking
• other digital advertising platforms

These tools may allow us and third-party platforms to:

• track interactions across websites
• measure ad performance
• deliver relevant advertisements to you

You can control or disable cookies through your browser settings, however some website features may not function properly if disabled.

We use third-party Customer Relationship Management (CRM) systems including systems such as HubSpot or similar platforms to manage customer interactions, sales processes, and service delivery.

These systems may store and process:

• contact details
• enquiry history
• communication records
• website interactions
• sales and installation progress

These platforms may host data in Australia or overseas data centres depending on provider infrastructure.

We take reasonable steps to ensure these providers comply with Australian Privacy Principles or equivalent protections.

We may use AI-powered chat systems, automation tools, or virtual assistants on our website or communication channels to:

• respond to enquiries
• provide general information
• assist with bookings or quotes
• improve customer service efficiency

Information you provide to these systems may be:

• processed automatically
• stored within secure third-party systems
• reviewed for service improvement and training purposes

AI systems may generate automated responses based on the information provided and are not always reviewed by a human at the time of response.

You should not provide sensitive personal information unless necessary for service delivery.

We use your personal information to:

1. provide solar and battery quotations and installation services
2. manage customer accounts and project delivery
3. process warranties and support requests
4. communicate updates about your installation
5. improve customer service and operations
6. conduct marketing and advertising campaigns
7. measure effectiveness of advertising (including via pixels and analytics tools)

We may disclose personal information to:

• installers and subcontractors
• product suppliers and manufacturers
• electricity distributors and government bodies
• CRM providers (including HubSpot or similar platforms)
• marketing and advertising platforms (including Meta and Google)
• IT, hosting, and cloud service providers
• related entities within Apollo

Some of these service providers may store or process data outside Australia.

We take reasonable steps to ensure any overseas recipients handle your data securely and in compliance with applicable privacy principles.

We take reasonable steps to protect personal information from:

• misuse
• loss
• unauthorised access
• modification
• disclosure

However, no method of electronic storage or transmission is completely secure.

You may request access to or correction of your personal information by contacting us at:

📧 hello@apolloenergyau.com

We may require verification of identity before processing requests.

We may use your information to send marketing communications about our products and services.

You can opt out at any time by:

• clicking “unsubscribe” in emails
• contacting us directly

We will process opt-out requests promptly.

If you have a complaint about how we handle your personal information, please contact us first so we can resolve the issue.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time.

• Last updated: 20th May 2026